Monday Swimwear Reviews
Based on 19 customer reviews and online research, mondayswimwear.com has a consumer rating of 2.2 out of 5 stars, indicating that most customers are not satisfied with Monday Swimwear.
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1 Star(13)
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How would you rate Monday Swimwear?
Top Reviews
Really poor customer service- I spent a lot of money on a suit and it took over two weeks just to ship- My shipping address was incorrect (after being put in incorrectly by a member of their team) and on top of that they offer no solutions to their issues. Will not ever purchase from this company again being this was a first time buy.
Poor quality material. Thin and overly stretchy meaning cannot fit without using the full length of the strap - shoulder straps touch at the back. Received faulty item - back and forth emails took forever and kept repeating myself to get the same vague responses. Received a replacement after returning my item...2 weeks later received another faulty top (exposed elastic, poor finishing a and one underwire longer then the other leaving an empty space at one end of the bikini top.
Customer Reviews (19)
Monday swimwear probably has the worst customer service I’ve ever experienced. One the brand new items I ordered ripped after one wear and the customer service team has been so unhelpful and they’re basically saying “oh well too bad” in different words. (I’m getting phrases like “take it to the seamstress” and “it can tear like any fabric” without the acknowledgement that it’s been one wear for a pair of $78 shorts). It’s pretty crazy how little they care about their customers and their experience with their clothes/swimwear.
They used to be good but now it's just a Huge Scam. Devin Brugman and Tash Oakley you should be ashamed of yourselves. Customers order items, they don't arrive for weeks even though you pay for express shipping. The majority of the items you order aren't even in the package. Monday swimmer refuses to take any liability and tells you to take it up with UPS. UPS can obviously do nothing when it is clearly Monday swimwear at fault. Monday swimwear refuses to offer any kind of refund or help, they send rude emails and stop responding.
Horrible Horrible experience! I recently bought a lovely blue swimsuit from them. Wore the suit once into the pool and it completely discolored. When I emailed their customer service team, they said they don't recommend wearing their swimsuits into pools or hot tubs. What is the point of being a swimsuit company if you can't wear the product into the water? What a scam!! Please save yourself the money and do not buy from this company.
Don't waste your money. I had been looking for a suit that was supportive and cute and fell in love with the aesthetic. The suit fit nice and I loved the look but the quality was horrible. I wore the suit 4 times, and it was dyed white in a matter of 15 minutes in the hot tub. The customer success team told me it was my fault, and yet had a wholeee list of ways to take care of your suit (indicating this had been a problem). Where are you supposed to wear a suit if not a hot tub or pool? There was nothing they wanted to do so I emailed their founder, and no response. I went to write a review and they deleted it, there are only good reviews on their site. Never have I come across such a low slimy brand as portraying themselves as a classy one.
Horrible customer service, expensive as hell, product is not all that. Plus their sizes are not completely accurate. i spent so much money on that swimwear and had to pay almost 100 USD for customs because the product was so expensive- all that Just for getting a swimwear that is too small. The service I received from this company was almost offensive- they couldn’t care less. Will never buy anything from there again.
Really poor customer service- I spent a lot of money on a suit and it took over two weeks just to ship- My shipping address was incorrect (after being put in incorrectly by a member of their team) and on top of that they offer no solutions to their issues. Will not ever purchase from this company again being this was a first time buy.
I can’t believe some of these reviews, I’ve had nothing but great experiences with Monday Swimwear. I’ve ordered from them 4 times and love the quality and fit of their bikinis. I’ve done one return and had no problems at all. It feels great to purchase things from a female owned company. I will continue to buy from them in the future.
Terrible! Poor quality clothing and literally no customer service whatsoever. To return an item, my wife emailed them 4 times (via their contact us section and via email address) and reached out on Facebook. It's been almost two weeks and she still hasn't had a single reply. They purposely seem to hide their Australia return process and contact details.
Since recently, I've been loving ribbed clothing and when I saw the moss ribbed collection here, I had to buy something! So I decided to get the Seychelles bottom and the clovelly top to go along with it. I got my package recently and I wore it. It looks super good on me! I love the feel of it and also the lovely pattern it has! Highly recommend this collection guys, its lovely. I'll be getting from other colors too!
I read some bad reviews about this company so was hesitant when I bought my top. However it arrived in the post a few days later and it looks and feels great. I bought from the Australian site so maybe that's why.
This brand should not be trusted. I ordered a bikini 6 weeks ago. First of all it took two weeks to be dispatched. The look of the items was nothing like the advertised images (in terms of fit, colour and quality). I have now sent five emails, instagram dms, as well as emails to tash and dev asking to return my product (which I am entitled to do as per the terms and conditions on their website). Someone has replied to me on their instagram six weeks later saying I needed to email them again. I explained I had done that already and tried again. Then they just stopped replying to me. It has now been seven weeks and I have been completely ignored and spent $200 AUD on a bikini I will never wear.
Got a beautiful sarong in sky blue for myself and a bondi hat from them. I've been using them for awhile and love their swimwear and all the products. The recent products I got were delivered nicely for me, the hat wasn't squashed too much and the sarong was really soft and comfy to wear as well. Really good
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